Zure's Standard Terms and Conditions for our Managed Service Customers

1. Term of Service: This agreement is considered a onetime contract.
2. Service Activation: Under this agreement service begins as of the purchase date of the services, but service delivery start dates must be scheduled and agreed upon by both parties.
3. System-Level Support-Not Covered: Zure is not responsible for repairs necessitated by customer alteration of the operating system. Zure shall not be liable for delay in furnishing or failure to furnish service if such delay is caused by forces beyond the reasonable control of Zure. Our offering focuses on providing Azure cloud platform support, and therefore Zure is the right party to help when it comes to Azure products, features, capabilities, and the availability of the cloud itself. For the avoidance of doubt, the Azure cloud platform security is the responsibility of Microsoft, but Zure can help with the cloud security best practices. Zure Azure Support is not the right tool if the issue in question is about an applications’ internal business logic or interfaces, or about the operating system(s) or Guest OS inside Virtual Machines, or about the image or registry of a container.
4. Limitations of Liability: In no event shall Zure be liable for damages resulting from loss of data, profits or for any incidental or consequential damages that exceed the charges paid by the customer for this contract, even if advised of the possibility of such damages.
5. Best Efforts: Client and Zure agree to use their best efforts and cooperate in the performance of this Agreement.
6. Trademarks: Zure may include Client’s name and contact information in directories of Zure service subscribers for the purpose promoting the use of the service by additional potential clients. However, Zure is not authorized to use Client’s name, trademarks or other identifying information in any other advertising or promotional materials without the prior written consent of Client.
7. Confidentiality. All information disclosed by Zure to the Customer is Confidential Information and shall remain the exclusive property of Zure.
8. Support Ticket Service Requests: As a pre-existing client, you will have access to our support ticketing system through https://support.zure.com and by emailing support@zure.com, By opening a ticket to request assistance, service, or ask consulting questions, you are authorizing our support team to assist you with those needs. If those needs are outside of your contracted services or onetime management requests will be separately billed at a hourly agreed rate in arrears.